Privacy Policy | Cedron Technologies

1. Introduction

At Cedron Technologies Pvt. Ltd. ("Cedron Technologies", "we", "our", or "us"), your privacy is a fundamental priority. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data.

This policy applies to all individuals who visit our website (cedrontech.in), contact us directly, or engage with our services. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly: When you fill out our contact form, request a consultation, or communicate with us via email or phone, you may provide your name, business email address, phone number, company name, and project details.
Information Collected Automatically: When you visit our website, we automatically collect technical data such as your IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on each page.
Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for full details.
Communications Data: If you contact us by email or phone, we retain records of that communication to provide support and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To respond to enquiries, provide project consultations, and deliver IT services you have requested.
Communication: To send you project updates, service information, and responses to your queries.
Business Operations: To manage our business relationships, maintain records, and comply with contractual obligations.
Website Improvement: To analyze how our website is used and to improve its content, structure, and performance.
Legal Compliance: To comply with applicable laws, regulations, and legal processes in India and other jurisdictions.
Security: To detect, prevent, and address technical issues, fraud, and security threats.
Marketing (with consent): With your explicit consent, to send you relevant updates about our services, case studies, or industry insights.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual Necessity: Where processing is necessary to fulfil a contract with you or to take steps prior to entering into a contract.
Legitimate Interests: Where processing is in our legitimate business interests, such as improving our services and communicating with prospective clients.
Legal Obligation: Where we are required by law to process your data.
Consent: Where you have given explicit consent, such as for marketing communications. You can withdraw consent at any time.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share it only in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting providers, analytics tools). These vendors are bound by strict data processing agreements.
Legal Requirements: If required by law, regulation, or a valid legal process (e.g., court order or government authority request).
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.
With Your Consent: For any other purpose, only with your explicit prior consent.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Contact & enquiry data: Retained for up to 3 years from the date of last contact.
Client & project data: Retained for up to 7 years to comply with Indian accounting and legal obligations.
Marketing consent records: Retained until you withdraw consent or request deletion.
Website analytics data: Retained for up to 26 months in aggregated, anonymized form.

When personal data is no longer required, we securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws, you have the following rights:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data, subject to our legal obligations.
Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
Right to Data Portability: You may request your data in a structured, machine-readable format.
Right to Object: You may object to processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@cedrontech.in. We will respond within 30 days.

8. Data Security

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

TLS/SSL encryption for all data in transit.
AES-256 encryption for data at rest where applicable.
Strict access controls and role-based permissions.
Regular security audits and vulnerability assessments.
Employee training on data protection best practices.

Please refer to our Security Policy for full details.

9. International Data Transfers

Our primary operations are based in India. If we transfer your data to third-party services located outside India, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent data transfer mechanisms — to protect your data in accordance with this policy and applicable law.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact our team:

Email: support@cedrontech.in
Phone: +91 9164099555
Address: VV Nagar, Banashankari, Bangalore – 560067, India
Business Hours: Mon–Fri, 9 AM – 7 PM IST